From the blog
Guide9 min read
Staying in control of what your AI says
Handing conversations to automation does not mean handing over control. The teams that win set clear guardrails and keep the final say.
Approve before it ships
Nothing should reach a customer that you have not signed off on. A draft, review, and publish flow keeps new answers safe by default.
Ground every answer in a source
When an answer can be traced back to an approved source, you can audit it, explain it, and improve it. Ungrounded guesses are where trust breaks.
Watch, measure, adjust
Control is ongoing. Review real conversations, flag low-confidence replies, and tighten the knowledge base where the gaps show up.