Features

Everything your support needs, in one place

From a single source of truth to live oversight, these are the building blocks that let you automate support without giving up control.

Controlled knowledge base

Store your answers, FAQs, and documents once. The AI answers only from this base, with sources you can audit, and never invents information.

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92%

Resolved automatically

Agents on every channel

For every request, the AI finds the right information and drafts a reply in your tone, on chat, phone, and email. Each suggestion comes with a quality score, so you see how confident the AI is.

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Knowledge baseChatPhoneEmail

1

source, flowing to every channel

Oversight and handoff

Reply fits? One click, done. Needs a tweak? Just overwrite it, the AI learns from every correction. What it cannot answer goes to your team with the full context attached.

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Refund for order #4211Approved
Question about sizingEdited
Complaint about a damaged itemTo your team

1

click from draft to sent

Answer faster, without extra headcount

Chat, phone, and email, answered from your own knowledge. No technical skills needed: if you can handle an email inbox, you can work with this.

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