AI suggests, your team decides

Your customer service.
Faster, without extra headcount

AI answers customer requests on email, chat, and phone, around the clock. It uses only your own knowledge, and your team keeps control of everything.

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Trusted by teams like

prepmymealKarls Erlebnis-DorfFembites

One brain, every channel

Every way your customers reach you

All customer requests in one place. The AI suggests an answer, your team reviews and sends. What it does not know goes to a human.

Knowledge base

Your answers, FAQs, and documents: the only source the AI answers from.

Chat agent

Answers visitor questions on your site instantly, day and night.

Phone agent

Answers calls and summarizes each conversation, including the caller's mood.

Email agent

Incoming mail is sorted by topic, with a draft reply ready to send.

How it works

Three simple steps to faster answers

You store your knowledge once, the AI suggests answers in your tone, and your team decides. Faster replies, without giving up control.

Controlled knowledge base

Store your answers, FAQs, and documents once. The AI answers only from this base, with sources you can audit, and never invents information.

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92%

Resolved automatically

Agents on every channel

For every request, the AI finds the right information and drafts a reply in your tone, on chat, phone, and email. Each suggestion comes with a quality score, so you see how confident the AI is.

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Knowledge baseChatPhoneEmail

source, flowing to every channel

Oversight and handoff

Reply fits? One click, done. Needs a tweak? Just overwrite it, the AI learns from every correction. What it cannot answer goes to your team with the full context attached.

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Refund for order #4211Approved

Question about sizingEdited

Complaint about a damaged itemTo your team

click from draft to sent

From the blog